Job Overview
We are seeking a Consent Management Operations Specialist to ensure smooth day-to-day operation, maintenance and continuous improvement of our Consent Management Platform (CMP) and related consent governance processes. The person in this role will be the main operational contact for CMP-related requests and will help keep consent workflows reliable, auditable and easy to follow across web, mobile and other digital touchpoints. This is a collaborative, operational role working closely with Product, Engineering, Privacy \u0026 Compliance, Tracking Technology Owners, external vendors and Business Units.
Responsibilities
- Manage and triage incoming CMP-related support requests: clarify requirements, coordinate next steps and communicate progress to stakeholders.
- Contribute to the CMP operational backlog by identifying recurring requests, operational pain points, risks and improvement opportunities.
- Maintain CMP configurations, including tracking technology metadata, categories, vendor information, consent banners, templates, translations, policy pages and domain-specific settings.
- Execute and monitor recurring web and mobile tracking technology scans and validate that results are reflected correctly in cookie policies and other user-facing materials.
- Support Business Units and Tracking Technology Owners in keeping tracking technology information up to date (purposes, categories, vendors, descriptions and implementation details).
- Manage CMP user access and role assignments according to established approval workflows and governance principles.
- Act as the first operational contact for platform issues and coordinate escalations with Engineering, vendors and relevant stakeholders.
- Maintain CMP documentation, onboarding materials, templates, checklists, guidelines and best practices.
- Support audits and regulatory readiness by retrieving, validating and organising consent records, reports, tracking technology inventories and other operational evidence.
- Support reconsent campaigns and other consent-related changes, including platform configuration, rollout coordination, record management and stakeholder communication.
- Translate legal and policy guidance into operational CMP configurations together with Privacy \u0026 Compliance specialists and the DPO.
- Collaborate with Engineers on CMP integrations, SDK/script updates, consent signal validation, monitoring and technical troubleshooting.
- Improve operational processes such as support SLAs, intake workflows, escalation paths, audit routines and platform maintenance procedures.
- Provide operational input for CMP platform improvements, migrations, vendor evaluations and process automation initiatives.
Qualifications
- Experience with OneTrust and other Consent Management Platforms or privacy technology platforms.
- Background in platform administration, privacy or compliance operations, product operations, technical support or a similar operational role.
- Proven experience managing support requests and coordinating work across multiple technical and non-technical stakeholders.
- Basic understanding of privacy concepts, consent, cookies, tracking technologies and regulatory-driven operational processes.
- Comfort working with SaaS platforms, administration consoles, ticketing systems, documentation tools, spreadsheets and recurring operational controls.
- Ability to follow legal, compliance and technical guidance, and to recognise when a case requires escalation.
Benefits
- Remote working.
- Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
- Agile approach and no bureaucracy.
- Outstanding integration trips to various places in Europe.
- Activities to support your well-being and health.
- Luxmed Gold Extended medical care and Multisport Plus benefit.