The organisation seeks an experienced ONIT Technical Platform Engineer/Administrator to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform.
Responsibilities
- Triage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment.
- Partner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions.
- Configure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows.
- Design and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives.
- Develop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions.
- Lead technical design sessions and translate business requirements into scalable, maintainable platform solutions.
- Operate within SLA-driven support models and maintain accurate records in ticketing systems.
Qualifications
- Minimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar).
- Strong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management.
- Proven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support frameworks.
- Demonstrated ability to design and implement platform configurations, workflows, and integrations using APIs and middleware.
- Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.
- Analytical problem-solving skills and attention to detail in technical design and issue resolution.
Benefits
- Opportunity to work on a core enterprise platform supporting Legal Operations and cross-functional teams.
- Collaboration with internal stakeholders and external vendors on high-impact technical projects.
- Structured support environment with clear SLAs and documented processes.
- Hybrid work from Warsaw
- Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
- Agile approach and no bureaucracy.
- Activities to support your well-being and health.
- Luxmed Gold Extended medical care and Multisport Plus benefit.