Job Overview
We are looking for a Senior Amazon Connect Engineer / Developer to join a project for a client in the banking sector in Canada. The person in this role will design, develop and support Contact Center solutions, working primarily with Amazon Connect and complementary technologies. This is a hands-on engineering position for someone who enjoys building reliable, scalable customer engagement systems.
Responsibilities
- Design, implement and maintain Amazon Connect contact flows and integrations.
- Develop and deploy serverless and backend components using Python (and Node.js where applicable).
- Integrate Amazon Connect with other platforms such as Cyara and Genesys as required by the solution.
- Collaborate with cross-functional teams to translate requirements into technical solutions for Contact Center use cases.
- Participate in testing, tuning and performance optimization of contact center services.
- Provide technical documentation, runbooks and knowledge transfer to operations teams.
- Support deployment pipelines and contribute to automation for development, testing and release processes.
Qualifications
- Minimum 5 years of commercial experience in IT projects.
- At least 2 years of hands-on experience with Amazon Connect.
- Practical programming experience in Python.
- Experience working with Amazon Connect, Cyara and Genesys.
- Familiarity with Node.js is an advantage.
- Strong understanding of Contact Center concepts and architectures.
- English language proficiency at minimum B2 level.
- Profile: a developer/engineer rather than a business consultant, with proven independence and practical experience in Contact Center implementations and development.
Benefits
- Remote working.
- Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
- Agile approach and no bureaucracy.
- Outstanding integration trips to various places in Europe.
- Activities to support your well-being and health.
- Luxmed Gold Extended medical care and Multisport Plus benefit.